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Shipping policy

One flat rate covers your whole sample order. $19 economy or $29 DHL / FedEx, to any of the 47 countries we ship to, however many trays you buy up to the 20-tray maximum. You pick the carrier in the cart, not at the end.

Rates and transit times

ServiceTransitRate
Economy5-8 business days$19.00
DHL / FedEx Express3-5 business days$29.00

Transit is counted from the day the parcel leaves us, not from the day you order. Both services are tracked.

Where we ship

47 countries across Europe, North and South America, the Gulf, and Asia-Pacific. The country list is built into the checkout page: if a country is not in the dropdown, the carriers do not serve it at these flat rates, and we will quote it by hand instead - message us on WhatsApp.

What the flat rate does and does not include

Your tracking number reaches you by email Samples are picked and packed from stock in Qingdao. When the parcel leaves, the tracking number is emailed to the address you enter at checkout. You do not have to ask anyone for it.

Delivery address

The delivery address is collected on the secure Stripe page, after you press Checkout. If you need to change it after paying, message us on WhatsApp with your order number and we will catch the parcel before it is packed.

Questions buyers ask

How much is shipping on a lash sample order?

$19 for economy (5-8 business days) or $29 for DHL / FedEx (3-5 business days). It is a flat rate: one tray or twenty trays cost the same to ship.

How long does it take to receive lash samples from China?

5-8 business days on economy and 3-5 on DHL / FedEx, counted from the day the parcel leaves Qingdao. Samples are picked from stock, so there is no production wait.

Do you ship lash extension samples to my country?

We ship to 47 countries. The checkout page lists every one of them; if yours is not there, the carriers do not serve it at our flat rates and we will quote it by hand on WhatsApp.

Will I be charged extra for weight?

No. The flat rate covers any sample order up to the 20-tray maximum. We pack trays rigid against crushing and absorb the extra weight that creates.

Do I have to pay customs duty on lash samples?

Import duties, taxes and customs clearance in the destination country are the buyer's responsibility. What you pay us is the sample price plus the flat shipping rate.

How do I track my lash sample order?

The tracking number is emailed to you when the parcel leaves our factory in Qingdao. No need to chase a sales rep for it.

Qingdao Hopeshair Cosmetics Co., Ltd · Pingdu, Qingdao, China. This page covers sample orders bought on this shop. Wholesale and private-label orders run on the written quotation and the trade terms.