If it is not right, we remake it. A tray that arrives faulty, mis-specified or damaged is remade or replaced at our cost - you do not ship it back to China first. Send us a photo and your order number.
Contact us promptly with photos and your order number. We remake or replace, and we pay the freight on the replacement. You do not need to return the faulty trays before we act.
Message us on WhatsApp or email [email protected] with your order number and photos of the tray, including the printed spec line on the card. We answer in hours, not days. Our liability on any order is limited to the value of that order.
We remake or replace them at our cost, and pay the freight on the replacement. Send a photo and your order number - you do not have to ship the trays back to China first.
The fee is credited, not refunded. It comes back in full against a confirmed wholesale order, and at double - capped at US$50 - on a custom private-label order that meets the MOQ. If no order follows, it is not refunded.
No. Samples are made, packed and flown to you; a change of mind about a specification you chose is not a fault. That is exactly why a tray costs $4.50 instead of a full order.
Photograph the box and the trays and message us with your order number. Transit damage is covered: we remake or replace and pay the freight.
No manufacturer can. Retention depends on the adhesive, the room and the artist as much as on the fiber. What we guarantee is that the tray matches the specification printed on it, and that a batch reorder reproduces it.
Qingdao Hopeshair Cosmetics Co., Ltd · Pingdu, Qingdao, China. This page covers sample orders bought on this shop. Wholesale and private-label orders run on the written quotation and the trade terms.